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  POOLplaza - top rated!
5 Star Rating: Customer Service
  5 out of 5 - 2,438 reviews
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 Customer Reviews - What people are saying about us...

   Email from our customers:
Hello, I want to start by saying that I LOVE POOLPLAZA. I have ordered several things in the past and it has always been a great experience. This year I am revamping my entire pool. I made a rather large order last week and the website made shopping in my pajamas so easy.  You are my new best friend! Thank you for making this an easy task too!

Karen L. 02/13

The two items arrived and were exactly what I needed...installed in about an hour and all as it should be..... perfect fit. (of course it helped that years ago I refitted the main filter multi-function valve with a number of 2" and 1-1/2" plastic unions).... You have a great site and pricing is very competitive.

 Dave B. 01/13
I thank you for providing quality pool products.  I have shared your site with many neighbors who also appreciate good service, fair prices and quality service.
Happy Holidays and new order to come when the weather permits!

Kind Regards,
Yvonne M. 12/12

Your article about the chlorine stabilizer is the most informative I have found.  Thanks so much for making it available.

Allen S. 09/12
You guys rock... thanks so much.

Julie C. 09/12
Got it.  The impeller was full of debris.  You guys are great  
Thank You!
Mike 06/12

Problem solved - the UWF fitting with the pressure relief valve was replaced earlier in the year.  The setting was no longer correct. The reverser no longer whips around like a boa on crack.

Great thanks, again, for your support!  Finding your videos on YouTube was one of my luckier finds!

Rick E. 08/12

Thanks! Super fast shipping!  Great service!

Thomas C. 08/12

Wow! I knew I could count on Pool Plaza again; we really needed to get the filter grids and put in before my back surgery on Thurs! My wife can do a lot but she flunked pool school...twice!

Lonnie 07/12
Thank you very much, and thank you for the quick reply. In fact, your package arrived via USPS today before noon. That is less than 72 hours from time of shipment. This is an awesome shipping time, especially for standard USPS mail delivery to a remote rural address, from Post Office in a town of about 300. UPS would have a hard time beating this. I am now a bit embarrassed by the fact I suspected something less than good business.

I hope I don't need to order anything else in the near future, but if I do, I will certainly return to your store.

Lowell W. 06/12

My delivery arrived Tuesday. Thank you for your premier service.
Paul 06/12

Got it.  The impeller was full of debris.  You guys are great   Thank You! Mike 06/12

I just wanted to thank you for your you tube video on how to replace a motor for a hayward pump. I replaced the motor with your help and maybe i'll be swimming sometime this summer. It is really nice to see that there are somepeople at there that care and aren't just trying to rip people off. With that said if I have to order anything you will defiantely have my business.  Have a blessed day. Thanks again.

Aaron W. 06/12

Thanks a lot for the parts for my Polaris - perfect. I'll be ordering all the stuff I need from you here on out!
Justin 06/12

Just wanted to say thank you for making the video about repairing the Whisperflo pool pump motor.  I followed it step by step and the motor repair ( I dropped in a new motor) worked perfectly.  Thanks again.

Del 05/12
After going nuts for several days trying to stop air into my pump and filter I checked your website and tried tightening the jandy valve. Presto problem solved! Couldn't have done it without you.
No reply necessary,
Best regards,
Mike B. 05/12
Thanks for the help, it worked.  I got the damn thing back together and all is welll, no leaks. Sure did not look like it would fit but you knew, and it did.  You've been a big help, thanks again.

Bob 05/12
Thanks for you very prompt service, called late Thursday and received order Monday afternoon, great.  Also thanks for the Facebook blog on how to install my gaskets in the pump, big help.
Bob W. 05/12
Aloha: I received the pool pump as scheduled Friday the 27th. It is installed and working fine. I appreciate the great customer service and quick delivery. I was in desperate need of that new pump or close the pool. Thanks again and I will continue to order from Poolplaza.. Eric D. 05/12 Kauai HI.
Hi People,
The shipment was delivered by UPS this afternoon about 3:30 PM.  My pool and filter system was installed in June 1965 and I was quite concerned if this type of filter and bracket was still available.  If not , I was faced with a very expensive installation of a completely new unit.  Thank you and the manufacture ValPak for your very timely assistance and delivery.
Floyd T. 04/12

Thank you so much for the credit I received from you on the order listed below. I want you to know that I really do appreciate what you did, considering that the error was mine. You made my silly mistake a pleasant experience. When I need pool supplies or parts, I will come to your web sight first. Thanks again...
Danny D. 04/12
Just wanted to say thank you!  Received my shipment in less than 24 hours!!! Everthing was fine. Just made another order.   thanks again for you fine work!!!
Jan E. 04/12
I had reviewed your entire site and was so impressed with the information-I just knew you'd have a flow chart!!
 Vicki  - 04/12
I am impressed with your service and the user friendly web site. You have gained a customer down this end of the world,

 Regards Ian T.  - New Zealand 03/01/12

I just wanted to thank you for your excellent service. I went to the local pool store and they said that the part I needed would take 7-10 days and would cost about $50 more than your price. I'm glad I went with your company. I ordered it Monday morning and had the new part on Tuesday afternoon. You exceeded my expectations and I look forward to doing business with you in the future. Thanks again.  

John B. -  02/22/2012

Awesome service.  I placed my order on Wednesday morning and received the order complete on Thursday afternoon.  OUTSTANDING!  I will absolutely use your supply services in the future.  

Dan P. -  01/15/2012

Thanks for your prompt service and delivery of my Hayward SuperPump motor. The you tube video was most helpful for a novice like me.
Richard T. 11/30/2011

Placed order on line with no problems. Items arrived safely and in a timely manner as promised. As far as I am concerned you cannot go wrong ordering from POOLplaza. Thank you for your excellent customer service.

Arthur M.
I received the replacement pool filter yesterday on time as promised. I was a perfect fit! Thanks for the speedy and exacting service.

Jimmy B
I just want to thank you for all your time and information you have giving me. I just ordered all the items and wish me luck. Thank again.

I just want to say thanks for getting my order out so quickly.  I called late on a Friday to follow up a web order and was told the UPS pickup truck had just left. I don't know if someone made a special trip to the UPS office, but the parts arrived today (2 day shipping) instead of tomorrow as I expected. Thanks again for going above and beyond.

I got my Jandy multiport valve installed and replaced the sand in my filter.  Everything seems to be working fine. Thanks again for your help in getting me a part for a discontinued filter. 

I purchased the parts you recommended from the poolplaza website. They arrived yesterday and with the help of your on-line videos (which is what originally led me to contact poolplaza) I was able get the motor installed and my pool back in operation in a short time.
Thanks for your help (and on-line videos), I will definitely keep poolplaza in mind for my future pool needs and recommend you to others in the area.

You guys are awesome!!  I'm so glad I found you online. We will definitely be using you again and I'm going to send your website out to our friends!!!  Thank you!!

Penny G., TX
I usually don't believe the glowing comments posted on boards like this. But I have to add my own. The original panels in my Pentair DE filter were pretty much shot after years of service. Stained, holes in the fabric, and just plain gross. I ordered a complete kit of filter panels from Pool Plaza. The parts arrived 48 hours later with no shipping cost! I spent about 1 1/2 hours replacing them myself. I saved almost $300 versus the cost of paying a local retailer for parts and labor. I've just placed another order for parts to rebuild my automatic pool cleaner. I've shopped around and I'm saving 35% versus the local retailers. Thanks much!

Gilbert B.
I owe you a BIG smackaroo!!!!!!! Thank you, thank you so much. Pool Plaza is back on my speed dial for future needs.

Jean T.
Remarkable!!!! I ordered our winter cover yesterday at noon, we received it today!!! Thank you very much for your fabulous customer service! It's always amazing to deal with a company that delivers when (actually faster) and what is promised!!!

Thank you so much!

Tracy B.
I only have 2 words for you company and you staff "you rock" every part from my order was perfect and my pool is working like new .

Thank you
David R.
Thanks so much for the quick response. This is truly great customer service! I am ordering from Poolplaza after having a horrible experience with another online pool supplier (@%^%#@ Pool Supplies in CA) I'll have to say I was a bit apprehensive about doing it again.

But I did check you out on the BBB site and they gave you an A+ rating (absolutely no complaints!) and from what I can see from my experience so far I would have to give you the same. My previous dealings have left me behind schedule so I was happy to get the quick response from your company.

So far so good!

Thanks Again

Greg M, CA
Thank you for the incredible service it looks like the pool pumps will be delivered today...........WOW. It's service like this that will keep me coming back to Pool Plaza for all my pool needs. Thank You again and have a  Great day !!!!

Frank Z..
San Jose, Ca.
Customer Service BEFORE THE SALE is most important to me.  I knew I would save money on line.  I had trouble getting help from other on line pool companies.  Oh, I got help, pictures and instructions on how to purchase the wrong part!  I sent a description and photos of what I needed to a few on-line shops.  Carl Wilkins is the only customer service employee that new what I needed.  I just placed an order for $363.90.  All based on Carl's customer service. 

Bob R.
I would like to let you know how satisfied I am with your website, your extremely prompt delivery, and technical assistance.  I was able to get all of the information I needed to correctly size our new pool pump and answer all related questions to my satisfaction.  I actually found the same pump on a different website for a lower price, but decided to buy it from you because of your helpful website!  I then ordered the pump on a Monday morning and received it on Tuesday afternoon in New Jersey!  Upon opening the box and looking at the installation instructions, I had a few concerns, which were promptly addressed in one phone call to your technical service department. 

You have all-around great service in all areas, and I congratulate you!

Barbara W. NJ
Amazingly good help from your tech help guy on the phone...
and it got here ontime and undamaged...
and it is the right one...
and it works.

great job and sale,
Scott T.
I ordered this filter late Monday afternoon. You shipped it on Tuesday, and I received it at noon Thursday! Everything appears to be in fine shape.
Thanks for the great service, the prompt shipping, and the friendly guidance I got over the phone.

Gordon B. 
Thank you for your response. The conversation with you this morning was very helpful.

I'd like to confirm my satisfaction with POOLplaza as an excellent supplier and allow you to share may satisfaction with other customers
and potential customers.

Warm regards,
First sales site that actually explained some of the different features on salt water systems. I had done the "homework" but it was great to see it in understandable language. Confirmed what took hours on other sites--Thanx-- even w/ a higher price your reasonable and will buy from your firm.

Great site. I'm a home inspector and I'm always getting questions from home buyers on their pools. From now on I'm just going to refer my clients to your site. I've even picked up a few tips that will help me and I'm sure my referrals will generate some business for you.

Nice to see a company that actually offers a service.

J. C. - Pro-Check Certified Home Inspections
I wanted to thank you for your immediate response to my inquiry.  You provided an easy-to-understand explanation.  I ordered the parts from PoolPlaza and received them much quicker than I had anticipated. 
It's been a month, but I wanted to pass on my praise to you and the exceptional service I experienced with PoolPlaza.  Thanks to your help, I was able to fix my own pump, and save a significant amount of money and time.

Brad C.
Your prompt reply with the solution is most appreciated.
  I reviewed that cover and had thought it might be the updated part.  Now I can order with confidence, and will do so this morning.   Thank you for the help !!   Cordially,  Peter R., CA
Don't change a thing!!!  I could not believe how well things went, I received my order very quickly and was kept informed of the status of my parts the whole way...

Great job,

Thanks again,
Michael J.
Once again you have been Number 1, in courtesy, accurate  information, lowest price, speedy delivery. Less than 24hours from first  contact to installed replacement pump motor.  Nice Job, Thanks


I want to thank you for the great value and service that you  consistantly deliver. I've ordered several times over the last few  years. You've always gotten the order right, had the product in stock, and offered pricing that is well below the big retail chain. Keep up the  good work!


I wanted to thank you and the Team at PoolPlaza for your great focus on customer service. I have been buying parts and supplies from PoolPlaza for a few years and I will say you have one of the best sites and support around.  


 I want to thank you for the excellent service, the accuracy of my order being filled, and the speedy delivery. 

Not knowing you existed before, I have had to use other web-based supply stores as my local guys do not carry any Pentair parts.  I always have to wait 3-5 days and pay enormous expedite fees to get any better service. 

I only wish I had used you guys when I bought DE grids for three times what you charge in my local pool stores. 

Having the parts available, an experienced staff who are fast and knowledgeable, and fair prices means all the difference when my pool is down.  You have earned my business and I am recommending you to everybody I know with pool or spa.

Thanks Folks

Pool Plaza still and always consistently ROCKS!!!!  Every time I have had a major pool repair issue, I have been able to find expertise and parts available through your site, allowing me to educate myself and to save money in the process!  Pool School is the single best on-line resource for pool owners that there is, bar none.  I LOVE you guys! big KUDOS... HUGE KUDOS!

Kudos, to you guys. great website, have been ordering from ya'll since 2004. Great service, courteous and informed sales people. Ordered items one day, and it was delivered the next day.

Again, Thanx,
Pete R.
Replaced the grids today and all went well. Thank you again for your prompt service; getting good service today is really unpredictable.

Lonnie L. MD
What a great site!  This is my first pool, and the pump is about to go, it's probably 5+ years at least.  I went to a pool store, was quoted $2300+ for a new pump and filter system.  AND had no idea what they were saying.  Your site helped me compare prices of the Hayward items they quoted (yours are significantly lower) as well as understand pump head, flow, speeds, efficiency etc, stuff the pool store couldn't even tell me.


My order will be coming soon once I determine exactly what I need, with
your site, now I can.
Your company is just the greatest!!  I saved probably about $30 and didn't have to drive anywhere... I will be ordering again in the future.

Thanks so much for being available on the internet for me to order parts.  I have only a small above ground pool and the local pool supplier has been jacking up the prices so high that they may price themselves out of business...I know where my stuff will be coming from.

Thanks again!!! 

I have many pool stores nearby but let me tell you they are expensive compared to your cost. The filters I ordered for my Hayward 4000 filter system cost $80 plus dollars from the local stores , IF you can get them in stock.  One store charges $98 each for Hayward filters and $92 for generic filters to fit my system.  So Carl, rest assured that I will continue to use POOLplaza as will others in my area now that they are learning about your great service. 

Dallas W. Corinth, TX
I will say one thing about your service. IT IS FAST!  I received the parts I ordered YESTERDAY.  That is as close to overnight delivery as one can get. I suppose UPS deserves some accolades for their speedy service as well. Thanks for your great service. You can be assured that I will be informing other pool owners here in my area about your great service and your super good prices.

Len J.
PoolPlaza folks,

I received my order for the replacement filter grids and wanted to say thanks. The complete order was placed and arrived in one week and you saved me a ton of money.

(For those of you reading this on line, this testimonial was totally unsolicited.)

Thanks and you have my business.
Hi, Thanks....... you  are awesome.  My jandy vac is running smooth once again!  I will be back in the future should  need anything else!!!!

Thank you for fast shipping and good service. you guys are way above the last pool store I used. I Will be back !!

To Whom It May Concern:

Please be advised that I am very pleased with my recent purchase from your company! I ordered parts on Monday and the UPS driver delivered the package in pristine condition on Thursday. I have installed the new grids in my pool filter and everything seems to be perfect. Great price and great service, can't beat that!  

I'll be buying from your company again!

Thank You!
Pete, Tampa, FL.
Just wanted to let you know your service is GREAT!   I ordered online about 9 pm Tuesday and the products were rec'd on Thursday before 4 pm; had the filter repaired and running soon after. Thanks for saving me more than 60% from our main pool supplier here in Midland (Leslie's).   I have you book marked now and you will hear from me again!  

Jeanelle P, Midland TX
You have the best pool website on the internet!

Don S.
This is more a request for continuation of great work than a suggestion for improvement. Your technical information is the best on the web for your type business and your prices are competitive.

Your site gets bonus points toward purchases from me due to your technical information even if it is not the best price.

Fred G.

I placed an order, on Sunday 1-21.  It arrived at my home on Tuesday 1-23.  Not only do you have great prices but you have terrific service.  I installed the timer today and could not be more pleased.

Thank you for service beyond my expectations,
Joe S.
I purchased a set of de pool filters today and I am extremely pleased. I never expected to have them the same day I ordered. I sent my husband to pick them up and he commented on how nice and professional your employee was. I paid 50.00 for one de grid at Les**** and purchased the set from you for 220.00. I am sure you know the math 13 grids plus tax.... You have a customer for life. I will be purchasing a 3/4hp pump (spa) and my booster pump also. I wish I would have know about you when I bought my main pump (2 hp) $$$ ouch.

Keep up the good work and the great prices.
Shannon R.
Thanks a million thanks. I've been trying to find the proper method to size my pump to a 20X40 inground pool. I think mine is oversized which is leading to cavitation during vacuuming.

You had the BEST articles on this and I just wanted you to know that I appreciated it. I've also book marked you for future purchases.

Thanks again ............. Bob

Hi, I just wanted to let you know that I was very satisfied with my last order. The item was very reasonably priced, and was delivered in a very timely manner.

I was so satisfied with your service that I turned around and placed another order. 

Keep up the good work!

I just wanted to send out a special thanks to Mark who works in the order pickup department. I ordered an impeller for my pump, came over there to pick it up and then asked for advice on how to install since Leslie's pool supply took it all apart.

Mark actually spent about 5min with me helping me put the impeller back on. This saved me so much time and headache.

It's because of customer service like this that I will always be a Poolplaza customer from now on and will recommend to all of my fellow pool owners that they get their parts and supplies from your company.

Thanks again,
Jeff F.
I just wanted to thank you for fulfilling everything you said you would do. My order was executed like clock work. I had previously contacted you with a concern and you handled me with all of the professional courtesy anyone could ask for.

Thank you,
I just wanted to say "THANK YOU".

 I ordered the Polaris 380 Factory Rebuild Kit from you and I am very  pleased and grateful.  This kit has everything to replace our old one and even updated some parts, plus it was received when you said it would be.

 Just wanted to let you know that I am a  very satisfied customer and your products and customer service are outstanding.


I'm truly impressed with your outstanding customer service...I'll definitely recommend to others.

Thanks again!
Hey Pool Plaza,
I purchased the Blaster 3000 cartridge cleaner last week. I have a Jandy filter system (CL580) that has 4 X-Large cartridges. It used to take me almost 3 hours to clean all of the filters by hand with a hose. The Blaster makes it sooooo easy to clean the cartridges. It took about 1-1/4 hours to clean them.

Great product. Fast shipping. Thanks!!!!!
Last week was my first experience to order from POOLplaza. I must say I am impressed. Your website was very well organized. I had no idea what DE pool filter I even owned from its labeling, let alone what parts were available.  Using your website, I was able to investigate, purchase, receive and install the correct parts in two days! From mail-order? Wow! I have never experienced such service! You also saved me hundreds of dollars!

D. R. Richmond, TX
Dear Poolplaza,

I had recently purchased a pool cleaner on line from your company. I have to admit I was a little sceptical of putting my money out on the WEB. I want to thank you for easing my fear of losing my money.

I received an e-mail indicating that my order had been placed and another e-mail indicating the order was enroute. I used your recommended method of tracking the FedEx package. All is well, the package arrived, I installed the cleaner and everything is great and my pool is clean once again. 

Thank you, a very satisfied poolplaza cutomer. I will recommend your products to my friends that have pools and spas. Oh, I almost forgot, you saved me $221.00, as compared to a local dealer price for the same pool cleaner.

D. R. California
Just a quick note to let you know that I recently ordered and received a Jandy Ray-Vac pool sweep from your company.I felt it necessary to send this letter to compliment you on the price and timeliness of the shipment. The product was exactly as described, was very easy to install, and is working flawlessly. Your company is great!!! I will be needing some filters soon, and will most certainly be ordering them from PoolPlaza. I have recommended you to all my friends that have swimming pools. Thanks again, and GOOD JOB!!!

Dear Pool Plaza, Thank you for your prompt service and your low prices.  I saved over 50% on the cost of replacement filters.  I'm always a little hesitant to order over the internet, but I've already posted the magnet you sent to me on my refrigerator and that will be the first place to look when I need something else for my pool. 

Thanks again, Karen
I just wanted to send a note saying how pleased I was with my buying experience. I placed an order on a Friday afternoon, and the part was delivered the very next day with no special shipping applied. I was totaly amazed. Not only did you have the lowest price, but incredible service. No need to shop anywhere else.

Thank you
Glenn, Kansas
Just wanted to let you know that we were very pleased with the great service that you gave us.  Parts from both orders arrived in two days and everything was exactly what we ordered.  All parts fit perfected and our pool filter and sweeper are both runnning as good as new again.
Thanks again for a job well done.
thank you for your convenient and really really low cost shipping fees.  It
makes internet shopping make sense - and yes, we did fill out your survey.

As pool owners, you can count on us as customers

I just wanted to take a moment to thank you for your excellent website and parts delivery.  I ordered parts for an older American Products Ultraflow pump.  My local pool store could not/would not get parts since they stated that the pump was obsolete.  All that they could provide was a new seal. Instead, they pushed me to buy a new pump for at least $350.  With the parts I was able to get from Pool Plaza, I saved close to $300.  The pump is now running like new.

Thanks again,
J. A. FL
Let me tell you, you guys/gals rock! I've gotten answers from your site that the pool guys couldn't answer. See you again when I start ordering parts!!

Thanks again,
E. T. Carolina, Puerto Rico
Just want to say what a great site you have.  Easy to navigate and packed with clear, concise and valuable information.

Along with very good pricing and comprehensive equipment and parts - your company will be my source for my pool needs.

Great Job! Thanks.
This is the best web site I have ever visited.  Everything is here. You Guys are amazing, I just wanted to let you know that. Thank you for all your help.

Thanks to your "How to prime your pool Pump" directions on your website, I followed your directions, bought a drain jet, and got my pool back in working order.

Thanks so much! Your website and services are the best on the Net!

Thanks again.
-William, Kansas City, Missouri.
This is more a request for continuation of great work than a suggestion for improvement. Your technical information is the best on the web for your type business and your prices are competitive. Your site gets bonus points toward purchases from me due to your technical information even if it is not the best price.

Just wanted to say thanks, order was correct and prices were fair. The pool looks great. It was good doing business with you.

Thanks for the great service, my product arrived in a timely fashion, everything fit according to specs, from now on I'll be shopping with poolplaza instead of Leslies. Thanks for the great service.

This is just a note to tell you how pleased I am with the Poolvergnuegen cleaner that I purchased from your company.  Finally an automatic pool cleaner that does what it is advertised to do.  The manufacturer has been most helpful and it is totally maintenance free. This is the first year in as many years that we have a carefree pool.  Thanks so much for recommending this particular cleaner.

I purchased a set of de pool filters today and I am extremely pleased. I never expected to have them the same day I ordered. I sent my husband to pick them up and he commented on how nice and professional your employee was. I paid 50.00 for one de grid at Les**** and purchased the set from you for 220.00. I am sure you know the math 13 grids plus tax.... You have a customer for life. I will be purchasing a 3/4hp pump (spa) and my booster pump also. I wish I would have know about you when I bought my main pump (2 hp) $$$ ouch. Keep up the good work and the great prices.

You guys are awesome--as always. Ordered my part on 5 April and received it on 6 April.  My pool sweep was out of commission less than 24 hours!  Incredibly fast shipping, amazing customer service, and you always seem to have what I need.  Thanks for your attention to detail and a truly superior company.

I placed an order on Sunday 1-21.  It arrived at my home on Tuesday 1-23.  Not only do you have great prices but you have terrific service.  I installed the timer today and could not be more pleased. Thank you for service beyond my expectations.

     I wanted to write you and let you know how pleased I am with my order. I have been an internet consumer since its inception and purchase everything from shoes to cars online. When I needed parts for my pool pump/filter I had NO idea where start but headed straight for the web. I did a search on Yahoo and came up with many sites that supplied pool parts and accessories, but NONE were as comprehensive and easy to navigate as The exploded view made it very easy to identify and order the parts I needed. I will buy ALL of my Pool parts/supplies from and will recommend your site to anyone I know (and even people I don't know!).

R.O. New Jersey

I just found your site and think its great.  For a person who is new to all this pool stuff, your site is very informative and helpful.  Look forward to doing business with you in the near future.

Great site.

D.S. Fresno, CA

Just a quick note to let you know that your site totally rocks!!!!   I've spent the better part of the day searching for some answers and some parts and was lucky enough to find your site along the way.  You are the absolute BEST site on the web for anything swimming pool related...  Your descriptions and information are amazing and you target information at just the right level!   Your site is easy to use, very attractive,  and the most technically informative that I have EVER found...   

In short: I LOVE YOU GUYS!!!   Just thought you ought to know!
L.H., Texas 
I'm so glad I found your site. We bought a home last year with an inground pool we always dreamed about, but we are struggling to understand how to take care of it. None of the valves or pipes were labeled on the equipment, so we've had to figure it out. I've searched the web before, trying to figure this out, but I wasn't lucky enough to find your site.    thanks for providing such an informative site.   Pam N.
Below is a copy of the letter I wrote to the Better Business Bureau regarding my recent order.  I would again like to thank you for the wonderful service:
Recently I ordered pool supplies from  Not only was their web site easily accessed but the customer service was extremely out of this world.  The co-owner, Tim, even contacted me when the order was shipped. He was concerned regarding one of the filters I had ordered was going to be shipped a little dirty.  That was o.k.  We received our order, replaced the part, and the pool is doing fantastic.  I give Poolplaza a big Thumbs-Up!
Thank you, Karin B.
I just want you to know that Pool Plaza is great to do business with! I was a little hesitant at first to do business over the internet, but Pool Plaza put my mind at ease. Not only do you beat the prices of my local wholesaler, your orders are processed, shipped, and received in record time! The free shipping on orders over $150 make the deal that much sweeter. Thanks for helping make my business run a little smoother.

Thomas H. Keller
Northwest Pool Management INC

GREAT SERVICE! What a great experience dealing with your company.  First, you told me exactly what I needed for my new pool installation (with just the dimensions), then shipped everything I ordered to me here in the Caribbean the next day, and I got it all in less than a week!  Your prices were very competitive, and you saved me hundreds of dollars off local prices. Glad to see there is a great alternative to having to buy locally.  Keep up the good work.   Steve D.
Anguilla, British West Indies

This is my first year for having a spa.  Having surfed for information on spa chemicals, maintenance, etc., I was frustrated in being able to find one source that was complete, detained, and informative, as well as a potential supplier for supplies.   I want to congratulate you on having the best site on the internet for spa information!    I'll be back...

K.B., California

You and Tim and Dan are an excellent sales and service team.  I am so grateful I found your site and that I now have a reliable place to buy my pool supplies.  It really is unusual to find service as complete and personal as what is offered by Poolplaza.

 Pat B., Ohio
I want to thank you for your assistance and let you know that I appreciate your customer service!  I was impressed that you called me one evening at home to make sure you understood my issue.  I will be returning to in the future.

D.C.,  New York

Got my order last Friday  only 2 days after I place the
order!  Fantastic service!!! 


J.M., New Mexico

I just wanted to say a big "thanks"--the filters and base arrived safely, no hitches, and I was able to get them installed before the trip. You guys are some of the best internet people I've ever dealt with, and I appreciate all your help.


Garret, San Diego
Your website is
very helpful!! Good Job!!

Walter M.

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