Great site. I'm a home inspector and I'm always getting questions from home buyers on their pools. From now on I'm
just going to refer my clients to your site. I've even picked up a few tips that will help me and I'm sure my
referrals will generate some business for you.
Nice to see a company that actually offers a service.
J. C. - Pro-Check Certified Home Inspections
I wanted to thank you for your immediate response to my inquiry. You provided an easy-to-understand
explanation. I ordered the parts from PoolPlaza and received them much quicker than I had anticipated.
It's been a month, but I wanted to pass on my praise to you and the exceptional service I experienced with
PoolPlaza. Thanks to your help, I was able to fix my own pump, and save a significant amount of money and time.
Sincerely
Brad C.
Your prompt reply with the solution is most appreciated.
I reviewed that cover and had thought it might be the updated part. Now I
can order with confidence, and will do so this morning.
Thank you for the help !!
Cordially,
Peter R., CA
Don't change a thing!!! I could not believe how well things went, I received my order very
quickly and was kept informed of the status of my parts the whole way...
Great job,
Thanks again,
Michael J.
Once again you have been Number 1, in courtesy, accurate information, lowest price,
speedy delivery. Less than 24hours from first contact to installed replacement pump motor. Nice Job, Thanks
R.F. TX
I
want to thank you for the great value and service that you consistantly deliver. I've
ordered several times over the last few years. You've always gotten the order right, had
the product in stock, and offered pricing that is well below the big retail chain. Keep up the
good work!
Thanks
T.M.
I
wanted to thank you and the Team at PoolPlaza for your great focus on customer service. I have
been buying parts and supplies from PoolPlaza for a few years and I will say you have one of the
best sites and support around.
Thanks
Fred
I want to thank you for the excellent service, the accuracy of my order being filled, and the
speedy delivery.
Not knowing you existed before, I have had to use other web-based supply stores as my local guys do
not carry any Pentair parts. I always have to wait 3-5 days and pay enormous expedite fees to
get any better service.
I only wish I had used you guys when I bought DE grids for three times what you charge in my local
pool stores.
Having the parts available, an experienced staff who are fast and knowledgeable, and fair prices means
all the difference when my pool is down. You have earned my business and I am recommending you
to everybody I know with pool or spa.
Thanks Folks
DB
Pool Plaza still and always consistently ROCKS!!!! Every time I have had a major pool
repair issue, I have been able to find expertise and parts available through your site, allowing me to
educate myself and to save money in the process! Pool School is the single best on-line resource
for pool owners that there is, bar none. I LOVE you guys! big KUDOS... HUGE KUDOS!
LH, TX
Kudos, to you guys. great website, have been ordering from ya'll since 2004. Great service, courteous
and informed sales people. Ordered items one day, and it was delivered the next day.
Again, Thanx,
Pete R.
Replaced the grids today and all went well. Thank you again for your prompt service; getting good
service today is really unpredictable.
Lonnie L. MD
What a great site! This is my first pool, and the pump is about to go, it's
probably 5+ years at least. I went to a pool store, was quoted $2300+ for a new pump and filter
system. AND had no idea what they were saying. Your site helped me compare prices of the
Hayward items they quoted (yours are significantly lower) as well as understand pump head, flow,
speeds, efficiency etc, stuff the pool store couldn't even tell me.
THANK YOU!!!!
My order will be coming soon once I determine exactly what I need, with
your site, now I can.
JP
Your
company is just the greatest!! I saved probably about $30 and didn't have to drive anywhere... I
will be ordering again in the future.
Thanks
so much for being available on the internet for me to order parts. I have only a small above
ground pool and the local pool supplier has been jacking up the prices so high that they may price
themselves out of business...I know where my stuff will be coming from.
Thanks
again!!! Emily
I have many pool stores nearby but let me tell you they are expensive compared to
your cost. The filters I ordered for my Hayward 4000 filter system cost $80 plus dollars from the
local stores , IF you can get them in stock. One store charges $98 each for Hayward filters and
$92 for generic filters to fit my system. So Carl, rest assured that I will continue to use
POOLplaza as will others in my area now that they are learning about your great service.
Dallas W. Corinth, TX
I will say one thing about your service. IT IS FAST! I received the parts I
ordered YESTERDAY. That is as close to overnight delivery as one can get. I suppose UPS deserves
some accolades for their speedy service as well. Thanks for your great service. You can be assured
that I will be informing other pool owners here in my area about your great service and your super
good prices.
Len J.
PoolPlaza folks,
I received my order for the replacement filter grids and wanted to say thanks. The complete order was
placed and arrived in one week and you saved me a ton of money.
(For those of you reading this on line, this testimonial was totally unsolicited.)
Thanks and you have my business.
T.R.
Hi, Thanks....... you are awesome. My jandy vac is running smooth once again! I will
be back in the future should need anything else!!!!
A.H.
Thank you for fast shipping and good service. you guys are way above the last
pool store I used. I Will be back !!
T.M.
To Whom It May Concern:
Please be advised that I am very pleased with my recent purchase from your company! I ordered parts on
Monday and the UPS driver delivered the package in pristine condition on Thursday. I have installed
the new grids in my pool filter and everything seems to be perfect. Great price and great service,
can't beat that!
I'll be buying from your company again!
Thank You!
Pete,Tampa, FL.
Just wanted to let you know your service is GREAT! I ordered online about 9 pm Tuesday
and the products were rec'd on Thursday before 4 pm; had the filter repaired and running soon after.
Thanks for saving me more than 60% from our main pool supplier here in Midland (Leslie's).
I have you book marked now and you will hear from me again!
Thanks, Jeanelle P Midland TX
You have the best pool website on the internet!
Don S.
This is more a request for continuation of great work than a suggestion for improvement. Your
technical information is the best on the web for your type business and your prices are competitive.
Your site gets bonus points toward purchases from me due to your technical information even if it is
not the best price.
Fred G.
Hello,
I placed an order, on Sunday 1-21. It arrived at my home on Tuesday 1-23. Not only do you
have great prices but you have terrific service. I installed the timer today and could not be
more pleased.
Thank you for service beyond my expectations,
Joe S.
I purchased a set of de pool filters today and I am extremely pleased. I never expected to have
them the same day I ordered. I sent my husband to pick them up and he commented on how nice and
professional your employee was. I paid 50.00 for one de grid at Les**** and purchased the set from you
for 220.00. I am sure you know the math 13 grids plus tax.... You have a customer for life. I will be
purchasing a 3/4hp pump (spa) and my booster pump also. I wish I would have know about you when I
bought my main pump (2 hp) $$$ ouch.
Keep up the good work and the great prices.
Shannon R.
Thanks a million thanks. I've been trying to find the proper method to size my pump to a 20X40
inground pool. I think mine is oversized which is leading to cavitation during vacuuming.
You had the BEST articles on this and I just wanted you to know that I appreciated it. I've also book
marked you for future purchases.
Thanks again ............. Bob
THANKS FOR THE QUICK DELIVERY OF MY NEW RAYVAC CLEANER, I SAVED QUITE A BIT OF $ BY USING POOL
PLAZA AND WILL ORDER ALL MY PARTS FROM YOU GUYS IN THE FUTURE.
THANKS,
TIM E.
Hi, I just wanted to let you know that I was very satisfied with my last order. The item was very
reasonably priced, and was delivered in a very timely manner.
I was so satisfied with your service that I turned around and placed another order.
Keep up the good work!
Hello,
I just wanted to send out a special thanks to Mark who works in the order pickup department. I ordered
an impeller for my pump, came over there to pick it up and then asked for advice on how to install
since Leslie's pool supply took it all apart.
Mark actually spent about 5min with me helping me put the impeller back on. This saved me so much time
and headache.
It's because of customer service like this that I will always be a Poolplaza customer from now on and
will recommend to all of my fellow pool owners that they get their parts and supplies from your
company.
Thanks again,
Jeff F.
I just wanted to thank you for fulfilling everything you said you would do. My order was executed
like clock work. I had previously contacted you with a concern and you handled me with all of the
professional courtesy anyone could ask for.
Thank you,
John
I just wanted to say "THANK YOU".
I ordered the Polaris 380 Factory Rebuild Kit from you and I am very pleased and grateful.
This kit has everything to replace our old one and even updated some parts, plus it was received when
you said it would be.
Just wanted to let you know that I am a very satisfied customer and your products and
customer service are outstanding.
Darlene
Wow!
I'm truly impressed with your outstanding customer service...I'll definitely recommend to others.
Thanks again!
Richard
Hey Pool Plaza,
I purchased the Blaster 3000 cartridge cleaner last week. I have a Jandy filter system (CL580) that
has 4 X-Large cartridges. It used to take me almost 3 hours to clean all of the filters by hand with a
hose. The Blaster makes it sooooo easy to clean the cartridges. It took about 1-1/4 hours to clean
them.
Great product. Fast shipping. Thanks!!!!!
Phil
Last week was my first experience to order from POOLplaza. I must say I am impressed. Your website was
very well organized. I had no idea what DE pool filter I even owned from its labeling, let alone what
parts were available. Using your website, I was able to investigate, purchase, receive and
install the correct parts in two days! From mail-order? Wow! I have never experienced such service!
You also saved me hundreds of dollars!
Thanks,
D. R.
Richmond, TX
Dear Poolplaza,
I had recently purchased a pool cleaner on line from your company. I have to admit I was a little
sceptical of putting my money out on the WEB. I want to thank you for easing my fear of losing my
money.
I received an e-mail indicating that my order had been placed and another e-mail indicating the order
was enroute. I used your recommended method of tracking the FedEx package. All is well, the package
arrived, I installed the cleaner and everything is great and my pool is clean once again.
Thank you, a very satisfied poolplaza cutomer. I will recommend your products to my friends that have
pools and spas. Oh, I almost forgot, you saved me $221.00, as compared to a local dealer price for the
same pool cleaner.
D. R.
California
Just a quick note to let you know that I recently ordered and received a Jandy Ray-Vac pool sweep
from your company.I felt it necessary to send this letter to compliment you on the price and
timeliness of the shipment. The product was exactly as described, was very easy to install, and is
working flawlessly. Your company is great!!! I will be needing some filters soon, and will most
certainly be ordering them from PoolPlaza. I have recommended you to all my friends that have swimming
pools. Thanks again, and GOOD JOB!!!
W.S.
Dear Pool Plaza, Thank you for your prompt service and your low prices. I saved over 50% on
the cost of replacement filters. I'm always a little hesitant to order over the internet, but
I've already posted the magnet you sent to me on my refrigerator and that will be the first place to
look when I need something else for my pool. Thanks again, Karen
I just wanted to send a note saying how pleased I was with my buying experience. I placed an order
on a Friday afternoon, and the part was delivered the very next day with no special shipping applied.
I was totaly amazed. Not only did you have the lowest price, but incredible service. No need to shop
anywhere else.
Thank you
Glenn, Kansas
Just wanted to let you know that we were very pleased with the great service that you gave us.
Parts from both orders arrived in two days and everything was exactly what we ordered. All parts
fit perfected and our pool filter and sweeper are both runnning as good as new again.
Thanks again for a job well done.
B.S.
thank you for your convenient and really really low cost shipping fees. It
makes internet shopping make sense - and yes, we did fill out your survey.
As pool owners, you can count on us as customers
M.W.
Hello,
I just wanted to take a moment to thank you for your excellent website and parts delivery. I
ordered parts for an older American Products Ultraflow pump. My local pool store could not/would
not get parts since they stated that the pump was obsolete. All that they could provide was a
new seal. Instead, they pushed me to buy a new pump for at least $350. With the parts I was able
to get from Pool Plaza, I saved close to $300. The pump is now running like new.
Thanks again,
J. A.
Fl
Let me tell you, you guys/gals rock! I've gotten answers from your site that the pool guys couldn't
answer. See you again when I start ordering parts!!
Thanks again,
E. T.
Carolina, Puerto Rico
Just want to say what a great site you have. Easy to navigate and packed with clear, concise
and valuable information.
Along with very good pricing and comprehensive equipment and parts - your company will be my source
for my pool needs.
Great Job! Thanks.
M.L.
This is the best web site I have ever visited. Everything is here. You Guys are amazing, I
just wanted to let you know that. Thank you for all your help.
Ash
Thanks to your "How to prime your pool Pump" directions on your website, I followed your
directions, bought a drain jet, and got my pool back in working order.
Thanks so much! Your website and services are the best on the Net!
Thanks again.
-William, Kansas City, Missouri.
This is more a request for continuation of great work than a suggestion for improvement. Your
technical information is the best on the web for your type business and your prices are competitive.
Your site gets bonus points toward purchases from me due to your technical information even if it is
not the best price.
F.G.
Just wanted to say thanks, order was correct and prices were fair. The pool looks great. It was
good doing business with you.
W.G.
Thanks for the great service, my product arrived in a timely fashion, everything fit according to
specs, from now on I'll be shopping with poolplaza instead of Leslies. Thanks for the great service.
M.T.
This is just a note to tell you how pleased I am with the Poolvergnuegen cleaner that I purchased
from your company. Finally an automatic pool cleaner that does what it is advertised to do.
The manufacturer has been most helpful and it is totally maintenance free. This is the first year in
as many years that we have a carefree pool. Thanks so much for recommending this particular
cleaner.
G.C.
I purchased a set of de pool filters today and I am extremely pleased. I never expected to have
them the same day I ordered. I sent my husband to pick them up and he commented on how nice and
professional your employee was. I paid 50.00 for one de grid at Les**** and purchased the set from you
for 220.00. I am sure you know the math 13 grids plus tax.... You have a customer for life. I will be
purchasing a 3/4hp pump (spa) and my booster pump also. I wish I would have know about you when I
bought my main pump (2 hp) $$$ ouch. Keep up the good work and the great prices.
S.H
You guys are awesome--as always. Ordered my part on 5 April and received it on 6 April. My pool
sweep was out of commission less than 24 hours! Incredibly fast shipping, amazing customer
service, and you always seem to have what I need. Thanks for your attention to detail and a
truly superior company.
C.L
Hello,
I placed an order on Sunday 1-21. It arrived at my home on Tuesday 1-23. Not only do you
have great prices but you have terrific service. I installed the timer today and could not be
more pleased. Thank you for service beyond my expectations.
J.S.
Gentlemen,
I wanted to write you and let you know how
pleased I am with my order. I have been an internet consumer since its inception and purchase
everything from shoes to cars online. When I needed parts for my pool pump/filter I had NO idea where
start but headed straight for the web. I did a search on Yahoo and came up with many sites that
supplied pool parts and accessories, but NONE were as comprehensive and easy to navigate as
PoolPlaza.com. The exploded view made it very easy to identify and order the parts I needed. I will
buy ALL of my Pool parts/supplies from PoolPlaza.com and will recommend your site to anyone I know
(and even people I don't know!).
Sincerely,
R.O.
New Jersey
I just found your site and think its great. For a person who is
new to all
this pool stuff, your site is very informative and helpful. Look forward to
doing business with you in the near future.
Great site.
D.S.
Fresno, CA
Just a quick note to let you know that your site totally
rocks!!!! I've spent the better part of the day searching for some answers and
some parts and was lucky enough to find your site along the way. You are the absolute BEST site
on the web for anything swimming pool related... Your descriptions and information are amazing
and you target information at just the right level! Your site is easy to use, very
attractive, and the most technically informative that I have EVER found...
In short: I LOVE YOU GUYS!!! Just thought you ought to know!
L.H., Texas
I'm so glad I found your site. We bought a home last year with an inground pool we always dreamed
about, but we are struggling to understand how to take care of it. None of the valves or pipes
were labeled on the equipment, so we've had to figure it out. I've searched the web before, trying
to figure this out, but I wasn't lucky enough to find your site.
thanks for providing such an informative site.
Pam N.
Below is a copy of the letter I wrote to the Better Business Bureau regarding my
recent order. I would again like to thank you for the wonderful service:
Recently I ordered pool supplies from Poolplaza.com. Not only
was their web site easily accessed but the customer service was extremely out of this world.
The co-owner, Tim, even contacted me when the order was shipped. He was concerned regarding one of
the filters I had ordered was going to be shipped a little dirty. That was o.k. We
received our order, replaced the part, and the pool is doing fantastic. I give Poolplaza a
big Thumbs-Up!
Thank you,
Karin B.
I just want you to know that Pool Plaza is great to do business
with! I was a little hesitant at first to do business over the internet, but Pool Plaza put my
mind at ease. Not only do you beat the prices of my local wholesaler, your orders are processed,
shipped, and received in record time! The free shipping on orders over $150 make the deal that
much sweeter. Thanks for helping make my business run a little smoother.
Thomas H. Keller
Northwest Pool Management INC
OKC, OK
GREAT SERVICE! What a great experience dealing with your
company. First, you told me exactly what I needed for my new pool installation (with
just the dimensions), then shipped everything I ordered to me here in the Caribbean the next
day, and I got it all in less than a week! Your prices were very competitive, and you
saved me hundreds of dollars off local prices. Glad to see there is a great alternative to
having to buy locally. Keep up the good work.
This is my first year for having a spa. Having
surfed for information on spa chemicals, maintenance, etc., I was frustrated in being able to
find one source that was complete, detained, and informative, as well as a potential supplier
for supplies.
I want to congratulate you on having the best site on the
internet for spa information!
I'll be back...
K.B., California
You and Tim and Dan are an excellent sales and service
team. I am so grateful I found your site and that I now have a reliable place to buy my pool
supplies. It really is unusual to find service as complete and personal as what is
offered by Poolplaza.
Pat B., Ohio
I want to thank you for your assistance and let you know that
I appreciate your customer service! I was impressed that you called me one evening at
home to make sure you understood my issue. I will be returning to POOLplaza.com in the
future.
D.C., New York
Got my order last Friday only 2 days after I place the
order! Fantastic service!!!
THANK YOU!!!!!
J.M., New Mexico
I just wanted to say a big "thanks"--the filters and base
arrived safely, no hitches, and I was able to get them installed before the trip. You guys are
some of the best internet people I've ever dealt with, and I appreciate all your help.
Regards
Garret, San Diego
Your website is
very helpful!! Good Job!!
Walter M.
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