ON MOST ITEMS IS FREE VIA UPS, USPS, or FEDEX GROUND TO
THE CONTIGUOUS 48 STATES. A HANDLING CHARGE OF $8.95
APPLIES TO EACH ORDER.
- For orders that you want
expedited to next day, 2nd day, or 3 day ground delivery or
internationally shipped, please use our
Expedited Shipping Cost Calculator.
ANY ITEMS THAT CANNOT BE SHIPPED VIA FEDEX GROUND OR UPS
(because of size restrictions) WILL BE SHIPPED FREIGHT.
Examples of items that may have to be shipped freight
include larger size heaters and larger sized Filters.
FREIGHT ITEMS MUST BE SHIPPED TO A FREIGHT TERMINAL OR
COMMERCIALLY ZONED BUSINESS LOCATION (as defined by the
A CUSTOMER REQUIRES ADDITIONAL SERVICES SUCH AS
RESIDENTIAL DELIVERY OR LIFTGATE SERVICE, IT CAN BE DONE AT
AN ADDITIONAL CHARGE TO BE BORNE BY THE PURCHASER. CALL
214-221-6900 FOR PRICING.
EXPRESS FREIGHT BY BAX GLOBAL MAY ALSO BE AVAILABLE AT AN
ADDITIONAL CHARGE. (Call for details)
- We make every
effort to ship all orders within 24-48 hours of receipt
(except for Saturdays, Sundays, and Holidays), however this
is not always possible due to merchandise availability and
other unforeseen events.
- POOLplaza does
not guarantee transit times on ground packages or standard
While we offer home delivery on almost all items, there are
certain very heavy items such as larger pool heaters that
must be delivered via freight trucks to a freight dock at a
freight terminal or place of business. We can provide
home delivery and liftgate service on such items at an
- Shipping costs
automatically calculated by our website are based mainly on
weight. Occasionally there are errors in these calculations
due to oversize and other surcharges. In the event this
happens, you will be contacted with the additional shipping
We are happy to serve our customers in areas outside
USA . The procedures for payment and shipping
are different due to many circumstances beyond our
The order may be shipped either to an address in the
or to your non-USA address, providing that
service is available through the US Postal Service.
We use only the US Postal Service for International
Shipping. All items shipped must meet USPS weight
and size requirements. Items shipped within the
will be charged only the handling charge of $8.95
per order for regular shipping if they can be
shipped with United Parcel Service (
). Items shipped to addresses outside the USA
the cost as charged by the USPS. When provided a
complete delivery address and a list of the items
will quote a shipping cost for your order.
International Order Payment Options
Items shipped within the
too large or too heavy for
will be shipped freight truck and there may be
additional charges if shipped to a residential
address. Call or e-mail
"International" shipping option
and Pay With: "PayPal"
during the checkout process. Don't have
a PayPal account? You can use your
credit card or bank account (where available).
1). Paypal – with an additional charge of
3% of the total cost, including shipping &
handling. Using this method, you can order
online and choose the
Bank wire transfer to our USA bank – additional
$25.00 transfer fee. Please contact us to provide
the information you need to do a wire transfer.
Credit Card from USA Bank - must have a USA
Billing Address and telephone number. Using this
method, you can order online and choose the
"International" shipping option during the checkout
- POOLplaza Pool Supplies may
make improvements and/or changes in products, programs and
pricing in this publication at any time. POOLplaza shall not
be held liable for clerical, graphical, typographical and
printing errors. We take pride in our site, however errors
do sometimes occur and for that we apologize.
- POOLplaza Pool Supplies is
willing to do business with anyone who needs pool supplies.
We do reserve the right to refuse sales to anyone and refuse
sales that are the result of a clerical error or error in
quote. Possession of web site material or literature from
POOLplaza does not constitute the right to purchase products
- POOLplaza does not match
competitors' prices neither before nor after the sale.
- All sales are considered
Business to Consumer sales and POOLplaza reserves the right
to any and all dealer incentives.
POOLplaza is a Texas based
Corporation, therefore, state taxes is free to
all other 49 states excluding Texas.
- All products sold by
POOLplaza carry a manufacturer warranty. If you feel you
have a defective product, please refer to the warranty
information packaged with your product. Please contact us by
email if you require assistance.
- POOLplaza does not express
or imply any warranty. All warranties are the responsibility
of the manufacturer. POOLplaza expressly disclaims liability
for any injury, loss, damage, or cost (including labor) of
any kind arising from the use or inability to use any item
criteria apply to warranty's for most manufacturers and most
Most manufacturer warranties clearly express that
warranty applies to defects in material and/or
workmanship only, and cover only the replacement of
defective or missing parts. Any damage that occurs
to a product after it has shipped from the factory
is not the manufacturer’s responsibility and is not
covered under warranty unless caused by defects in
material or workmanship.
Labor is not included in most warranties, nor do
manufacturers accept responsibility for loss of
time, inconvenience, incidental expenses or material
Any shipping charges incurred in the execution of a
warranty claim are the responsibility of the owner.
Warranties extend to the original retail owner only
and are not transferable.
Warranty period begins on date of purchase or
installation, if it can be proven with an invoice or
proof of purchase.
For products that were shipped internationally,
warranties are usually only valid if the
manufacturer has a presence in the country where the
products were shipped.
If POOLplaza Ships The Wrong
Item or it is Damaged in Freight
Products That Do Not Qualify
For An RMA (Returned Merchandise Authorization)
Why Request An RMA?
Requesting An RMA
Products Believed To Be
Products Shipped By
We strive to arm you with the
knowledge, backed by our decades of experience in the pool supply
industry, to enable you to purchase the right product for your pool
system at the lowest possible price. Therefore, we have
established the following return policy in order to continue
to provide you with the lowest prices possible. This policy is both
fair and consistent with ethical and standard practices.
POOLplaza Ships The Wrong Item
If POOLplaza ships you the wrong
product by our mistake, please call 214-221-6900. We will be
promptly refund you in full or exchange it for the right
product - if returned undamaged to POOLplaza within 10
days from the date of your receipt of the merchandise. We
will pay for the return shipping.
Products Damaged in Freight
That Do Not Qualify For An RMA
(Returned Merchandise Authorization)
While it's unfortunate, it
happens from time to time. If so, please send the product
back via the same carrier that originally delivered it. If
you need the item as soon as possible, please initiate a new
order which we will ship promptly. We will credit the
purchase amount of the original damaged product and any
shipping cost you may have incurred as soon as it is
returned and received by us.
Products that do not qualify for
an RMA include, but are not limited to:
- Installed or Used
As it is not
possible for POOLplaza to have full knowledge or
complete details of your pool system, we cannot accept
responsibility for merchandise that is not compatible or
does not function with your system. We always recommend
that the buyer contact the manufacturers directly to
determine that the product will be suitable in their
environment, if in doubt. Buyer assumes all
responsibility without exception, outside of a
manufacturer's stated return policy or warranty. We
apologize, but this is due to the huge variety and
complexity of pool systems and pool products. We have
found that in the majority of cases where a product does
not work as desired, it is not due to a product defect,
but rather the wrong product, or a problem with the
buyer's system. If you need the number of a manufacturer
that is not yet on our links page, please email us and
we will forward that information to you promptly.
We hope you can
understand that unlike many of our competitors,
we do not
sell used or refurbished items, and therefore
returned products that are used and/or installed
cannot be re-sold. Occasionally manufacturers
will guarantee (not to be confused with
warranty) their products, and we will honor
their guarantee, provided you follow their
procedure for returning the product.
- Products shipped
internationally (Anywhere except the 50 states)
- Products shipped
- Some products 30
days past the date of delivery. These require special
approval and, if approved, are subject to additional
- Special Order
items from the Factory
Request an RMA?
Product returns are subject to the authorization of
POOLplaza and/or the manufacturer of the product. Any item
returned without an RMA# on the shipping label (Provided
labels should already have the RMA# on them) will be refused
and you, the buyer, will be responsible for return shipping,
unless we have shipped a product other than that which was
expressly ordered by you. In the case that the return is not
refused and does not have an RMA, there will be no way to
locate the package to issue a refund.
Requesting an RMA
Please complete the
Merchandise Return Authorization Request Form to receive
a Merchandise Return Authorization number prior to returning
goods. When authorized by POOLplaza, returned merchandise
must be received within 30 days from the date of buyer's
receipt of the merchandise, must be in the original
undamaged packaging with all accompanying material, in
saleable condition with freight paid in full by you, the
buyer . A signed RMA also must be faxed or e-mailed prior to
shipping the product back. Your account will be credited the
full amount of the returned item less any applicable
We reserve the right to charge up to a 25% processing and
re-stocking fee ($10 minimum). We also reserve the right to
deduct the original shipping cost of your order from your
refund if shipping was not originally charged.
We reserve the right to charge a
20% processing and re-stocking fee ($20 minimum), original
shipping, return shipping, and any other applicable refusal
charges on products that would have qualified for an RMA.
Products that would not have qualified will not be credited.
Believed To Be Defective or Incompatible
As it is not possible for POOLplaza to have full knowledge
or complete details of your pool system, we cannot accept
responsibility for merchandise that is not compatible or
does not function with your system. We always recommend that
the buyer contact the manufacturers directly to determine
that the product will be suitable in their environment, if
in doubt. Buyer assumes all responsibility without
exception, outside of a manufacturer's stated return policy
or warranty. We apologize, but this is due to the huge
variety and complexity of pool systems and pool products. We
have found that in the majority of cases where a product
does not work as desired, it is not due to a product defect,
but rather the wrong product, or a problem with the buyer's
system. If you need the number of a manufacturer that is not
yet on our links page, please email us and we will forward
that information to you promptly.
Products Shipped By Freight Carrier
In the event that you feel your purchase is defective, it
is incumbent upon you to contact us and/or the manufacturer
directly for resolution before attempting to return the
product in question. Most manufacturers have technical
support and warranty service centers that will be more than
happy to assist you in making sure that your product is
functioning properly, and if not, will take steps to see
that any defect is handled quickly.
Returns, defective or otherwise, will not be authorized for
return if the product was shipped by freight truck line (non
FedEx, DHL, UPS or USPS). Your sole remedy in this case,
will be warranty service from the manufacturer's field
warranty service centers, unless otherwise stated in writing
Canceling An Order
Cancellations are only allowed if the product has not been
shipped or picked up. If you wish to cancel a order, you must
call 214-221-6900 and speak with a representative. Orders attempted
to be cancelled any other way may not actually be cancelled as
orders are promptly filled and shipped. Special order items may not
If your order has already been shipped, please request a Return
Merchandise Request (RMA) here:
Merchandise Return Authorization Request Form.
POOLplaza reserves the right to modify or amend these policies
at any time without prior notice.
We sincerely appreciate your cooperation, patience, and