Technical Help  Online Pool School About Us   Customer Reviews  Contact Us phone icon­-214.221.6900 account login my cart checkout

Free Shipping to continental 48 states!


  POOLplaza - top rated!
5 Star Rating: Customer Service
  5 out of 5 - 2,438 reviews
Pool Supplies Home Page POOLplaza Eco-friendly Green Products
Google Plus One icon Like us to receive weekly specials! See all of our informative videos! Follow us on Twitter!
 Home  Shipping/Return Policies
  International Orders  Order Tracking

 
Policies
Shipping

  • SHIPPING ON MOST ITEMS IS FREE VIA UPS, USPS, or FEDEX GROUND TO THE CONTIGUOUS 48 STATES.  A HANDLING CHARGE OF $8.95 APPLIES TO EACH ORDER.
  • For orders that you want expedited to next day, 2nd day, or 3 day ground delivery or internationally shipped, please use our Expedited Shipping Cost Calculator.
  • ANY ITEMS THAT CANNOT BE SHIPPED VIA FEDEX GROUND OR UPS (because of size restrictions) WILL BE SHIPPED FREIGHT. Examples of items that may have to be shipped freight include larger size heaters and larger sized Filters.  
  • FREIGHT ITEMS MUST BE SHIPPED TO A FREIGHT TERMINAL OR COMMERCIALLY ZONED BUSINESS LOCATION (as defined by the freight carrier).  
  • IF A CUSTOMER REQUIRES ADDITIONAL SERVICES SUCH AS  RESIDENTIAL DELIVERY OR LIFTGATE SERVICE, IT CAN BE DONE AT AN ADDITIONAL CHARGE TO BE BORNE BY THE PURCHASER. CALL 214-221-6900 FOR PRICING.
  • EXPRESS FREIGHT BY BAX GLOBAL MAY ALSO BE AVAILABLE AT AN ADDITIONAL CHARGE. (Call for details)
  • We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays, and Holidays), however this is not always possible due to merchandise availability and other unforeseen events.
  • POOLplaza does not guarantee transit times on ground packages or standard freight.
  • While we offer home delivery on almost all items, there are certain very heavy items such as larger pool heaters that must be delivered via freight trucks to a freight dock at a freight terminal or place of business.  We can provide home delivery and liftgate service on such items at an additional charge. 
  • Shipping costs automatically calculated by our website are based mainly on weight. Occasionally there are errors in these calculations due to oversize and other surcharges. In the event this happens, you will be contacted with the additional shipping costs.
  • Please inspect upon delivery, your purchase for any discrepancies or possible damage incurred during transit. POOLplaza allows 10 calendar days for reporting damaged goods, POOLplaza cannot guarantee appropriate or any compensation after which.
    Please Note: POOLplaza has no personal knowledge of how goods are stored after delivery is taken, thus it is necessary to inspect and inform POOLplaza within the 10 day period after receipt.



  • INTERNATIONAL ORDERS

    We are happy to serve our customers in areas outside the continental USA . The procedures for payment and shipping are different due to many circumstances beyond our control.

    The order may be shipped either to an address in the USA or to your non-USA address, providing that service is available through the US Postal Service. We use only the US Postal Service for International Shipping. All items shipped must meet USPS weight and size requirements.  Items shipped within the USA will be charged only the handling charge of $8.95 per order for regular shipping if they can be shipped with United Parcel Service ( UPS ). Items shipped to addresses outside the USA will incur the cost as charged by the USPS. When provided a complete delivery address and a list of the items being ordered, Pool Plaza will quote a shipping cost for your order. 

    Items
    shipped within the USA that are too large or too heavy for
    UPS will be shipped freight truck and there may be additional charges if shipped to a residential address. Call or e-mail customerservice@poolplaza.com for pricing.
     

    International Order Payment Options 

    1). Paypal Using this method, you can order online and choose the Ship Via: "International" shipping option and Pay With: "PayPal" options during the checkout process. Don't have a PayPal account? You can use your credit card or bank account (where available). If you request a PayPal invoice from us, rather than using the online PayPal payment option, an additional charge of 3% of the total cost, including shipping & handling will be levied by PayPal.

    2). Bank wire transfer to our USA bank additional $40.00 transfer fee. Please contact us to provide the information you need to do a wire transfer.

    3). Credit Card from USA Bank - must have a USA Billing Address and telephone number. Using this method, you can order online and choose the "International" shipping option during the checkout process.


General Information

  • POOLplaza Pool Supplies may make improvements and/or changes in products, programs and pricing in this publication at any time. POOLplaza shall not be held liable for clerical, graphical, typographical and printing errors. We take pride in our site, however errors do sometimes occur and for that we apologize.
  • POOLplaza Pool Supplies is willing to do business with anyone who needs pool supplies. We do reserve the right to refuse sales to anyone and refuse sales that are the result of a clerical error or error in quote. Possession of web site material or literature from POOLplaza does not constitute the right to purchase products from POOLplaza.
  • POOLplaza does not match competitors' prices neither before nor after the sale.
  • All sales are considered Business to Consumer sales and POOLplaza reserves the right to any and all dealer incentives.

State Taxes

POOLplaza is a Texas based Corporation, therefore, state taxes is free to all other 49 states excluding Texas.


Warranty Information

  • All products sold by POOLplaza carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email if you require assistance.
  • POOLplaza does not express or imply any warranty. All warranties are the responsibility of the manufacturer. POOLplaza expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell. 
These criteria apply to warranty's for most manufacturers and most products:
  1. Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and cover only the replacement of defective or missing parts. Any damage that occurs to a product after it has shipped from the factory is not the manufacturers responsibility and is not covered under warranty unless caused by defects in material or workmanship.

  2. Labor is not included in most warranties, nor do manufacturers accept responsibility for loss of time, inconvenience, incidental expenses or material charges.

  3. Any shipping charges incurred in the execution of a warranty claim are the responsibility of the owner.

  4. Warranties extend to the original retail owner only and are not transferable.

  5. Warranty period  begins on date of purchase or installation, if it can be proven with an invoice or proof of purchase.

  6. For products that were shipped internationally, warranties are usually only valid if the manufacturer has a presence in the country where the products were shipped.

 

Merchandise Returns

If POOLplaza Ships The Wrong Item or it is Damaged in Freight 
Products That Do Not Qualify For An RMA (Returned Merchandise Authorization)
Why Request An RMA?
Requesting An RMA
RMA Charges
Refusal Charges
Products Believed To Be Defective
Product Compatibility
Products Shipped By Freight

We strive to arm you with the knowledge, backed by our decades of experience in the pool supply industry, to enable you to purchase the right product for your pool system at the lowest possible  price. Therefore, we have established  the following return policy in order to continue to provide you with the lowest prices possible. This policy is both fair and consistent with ethical and standard practices.

If POOLplaza Ships The Wrong Item  
If POOLplaza ships you the wrong product by our mistake, please call 214-221-6900. We will be promptly refund you in full or exchange it for the right product -  if returned undamaged to POOLplaza within 10 days from the date of your receipt of the merchandise. We will pay for the return shipping.  
Products Damaged in Freight

While it's unfortunate, it happens from time to time. If so, please send the product back via the same carrier that originally delivered it. If you need the item as soon as possible, please initiate a new order which we will ship promptly.  We will credit the purchase amount of the original damaged product and any shipping cost you may have incurred as soon as it is returned and received by us.

Products That Do Not Qualify For An RMA (Returned Merchandise Authorization) 
Products that do not qualify for an RMA include, but are not limited to:
  • Installed or Used products 
    As it is not possible for POOLplaza to have full knowledge or complete details of your pool system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system. If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly.

    We hope you can understand that unlike many of our competitors, we do not sell used or refurbished items, and therefore returned products that are used and/or installed cannot be re-sold. Occasionally manufacturers will guarantee (not to be confused with warranty) their products, and we will honor their guarantee, provided you follow their procedure for returning the product.

  • Products shipped internationally (Anywhere except the 50 states)
  • Products shipped by freight
  • Some products 30 days past the date of delivery. These require special approval and, if approved, are subject to additional charges.
  • Special Order items from the Factory

Why Request an RMA?
Product returns are subject to the authorization of POOLplaza and/or the manufacturer of the product. Any item returned without an RMA# on the shipping label (Provided labels should already have the RMA# on them) will be refused and you, the buyer, will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. In the case that the return is not refused and does not have an RMA, there will be no way to locate the package to issue a refund.

Requesting an RMA  
Please complete the Merchandise Return Authorization Request Form to receive a Merchandise Return Authorization number prior to returning goods. When authorized by POOLplaza, returned merchandise must be received within 30 days from the date of buyer's receipt of the merchandise, must be in the original undamaged packaging with all accompanying material, in saleable condition with freight paid in full by you, the buyer . A signed RMA also must be faxed or e-mailed prior to shipping the product back. Your account will be credited the full amount of the returned item less any applicable charges.

RMA Charges
We reserve the right to charge up to a 25% processing and re-stocking fee ($10 minimum). We also reserve the right to deduct the original shipping cost of your order from your refund if shipping was not originally charged.

Refusal Charges  
We reserve the right to charge a 20% processing and re-stocking fee ($20 minimum), original shipping, return shipping, and any other applicable refusal charges on products that would have qualified for an RMA. Products that would not have qualified will not be credited.
Products Believed To Be Defective or Incompatible
As it is not possible for POOLplaza to have full knowledge or complete details of your pool system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system. If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly.

In the event that you feel your purchase is defective, it is incumbent upon you to contact us and/or the manufacturer directly for resolution before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly.


Products Shipped By Freight Carrier
Returns, defective or otherwise, will not be authorized for return if the product was shipped by freight truck line (non FedEx, DHL, UPS or USPS). Your sole remedy in this case, will be warranty service from the manufacturer's field warranty service centers, unless otherwise stated in writing from POOLplaza.

Canceling An Order

Cancellations are only allowed if the product has not been shipped or picked up.  If you wish to cancel a order, you must call 214-221-6900 and speak with a representative. Orders attempted to be cancelled any other way may not actually be cancelled as orders are promptly filled and shipped. Special order items may not be cancelled.

If your order has already been shipped, please request a Return Merchandise Request (RMA) here: Merchandise Return Authorization Request Form
 


POOLplaza reserves the right to modify or amend these policies at any time without prior notice.
We sincerely appreciate your cooperation, patience, and understanding.

Quick Index
 SPA PARTS & ACCESSORIES
Jacuzzi
Sundance Spa
 Overstock

Sale!

  CHEMICALS
Kem-Tek Brand
Pool Care Brand
Blue Wave Brand
Natural Chemistry
Winter Chemicals
Nature 2 Products
Maintenance
Equipment

Safety Equipment
 POOL COVERS
Above-Ground
In-Ground
Leaf Covers
Safety Covers
Solar Blankets
Cover Accessories

Pool Cover Pumps
Winter Chemicals
 PARTS & ACCESSORIES
Cleaners
Pumps
Filters
Heaters
Salt Cells
Water Test Kits
Pool Covers
 POOL CLEANERS
& SWEEPS

Hayward
Jandy RayVac
Kreepy Krauly
Pentair Legend
Poolvergnuegen
Polaris
Robotic Cleaners
Zodiac/Baracuda
Cleaner Bags
 FILTER GRIDS & CARTRIDGES
Full Grid Sets
Filter Cartridges
Grid Assemblies
Individual Grids
Cart. Cleaners
 SALTWATER CHLORINATORS AquaPure
Resilience
AquaRite/Hayward
Ecomatic
IntelliChlor
Zodiac
Replacement Cells
All Chlorinators
 POOL PUMPS
& MOTORS

Hayward
Jandy
Pentair (PacFab)
Sta-Rite
Spa Pumps
Pump Motors
Capacitors
 POOL FILTERS
Hayward
Jandy
Pentair (PacFab)
Sta-Rite
Backwash Valves
 Above Ground
 Equipment and
Supplies


We Make it Easy!
 POOL HEATERS
Pentair (PacFab)
Hayward
Jandy/Laars
Sta-Rite
Raypak 2100
Spa Heaters
Heat Pumps
Solar Heating
 TIMERS & CONTROLS

Electronic Controls

Pool Timers
Freeze Guards
 POOL LIGHTS
Pentair
Sta-Rite
Hayward
Jandy
LED Repl. Bulbs
Special Effects
 VALVES & PLUMBING
Backwash Valves
Jandy Style Valves
Check Valves
Valve Actuators
Pipe Fittings
Drains & Covers
Construction Goods
 Fun & Leisure
Toys & Floats
Lounges
Games
Special Lighting
Pool Art

Learn about Pool equipment on our resource page - articles and videos


Online POOL School - exclusively from POOLplaza.com

Signup for newsletter, coupons and discounts!

red tagPOOLplaza Coupons for extra savings on our already low-low prices!

PayPal logo

credit cards accepted

The Association of Pool & Spa Professionals
 
 facebook icon

<>  Contact  Us  <>  About Us   <>  What People are Saying   <>  
<>   Your Privacy & Security   <>
POOLplaza Inc. does not make any warranty or representation, either expressed or implied, regarding the accuracy or completeness of the information provided by this website; nor does POOLplaza Inc. assume any liability of any kind whatsoever related to, or resulting from, any use or reliance on this information.  The content of this website should not be used, if it is in conflict with any applicable federal, state or local regulations or guidelines.   
Copyright 2013 POOLplaza.com Dallas, Texas All Rights Reserved <> 214-221-6900

PayPal iconcredit card icons